Responsible Gaming at fv7 — Play Safe, Stay in Control
fv7 believes that gambling should be an enjoyable , entertaining experience — never a source of stress or hardship. Our responsible gaming framework gives every player across Bangladesh the tools, information, and support needed to keep gaming fun and within healthy boundaries.
Our Commitment to Safe Play
At fv7, responsible gaming is not a box-ticking exercise — it is a core pillar of how we operate. We are committed to providing every player in Bangladesh with a safe, fair, and transparent gambling environment where entertainment comes first and wellbeing is never compromised. We recognise that for a small number of players, gambling can escalate from a leisure activity into a compulsive behaviour, and we take that risk seriously.
fv7's responsible gaming framework encompasses a suite of practical tools that players can activate at any time, clear policies on age verification and player protection, and a dedicated support team available every day of the week. Whether you want to set a spending cap, take a short break, or permanently exclude yourself from the platform, fv7 makes these options straightforward and immediate to implement.
We also invest in player education. Understanding the nature of chance, the house edge, and the importance of playing with disposable income — not essential funds — forms the foundation of responsible gambling literacy. fv7 encourages all players to treat gambling as one form of entertainment among many, and never as a strategy for generating income or recovering financial losses.
Player Protection First
Every tool on fv7's responsible gaming dashboard is activated instantly — no delays, no waiting periods for protective measures to take effect.
Transparent Odds and Rules
fv7 publishes clear return-to-player (RTP) percentages and game rules so players always understand the statistical nature of every game they play.
Trained Support Staff
Our support team is trained to identify signs of problem gambling and to sensitively signpost players towards professional help resources when needed.
Strict 18+ Enforcement
fv7 verifies player age during registration and at the KYC stage. Accounts found to belong to under-18 players are immediately suspended and funds returned.
Spending Controls
Set daily, weekly, or monthly deposit limits from your account dashboard. Once a limit is set, it cannot be increased for 72 hours — giving you time to reflect.
Permanent Self-Exclusion
Players who feel gambling is causing harm can request permanent account closure at any time. fv7 will not send marketing communications to self-excluded players.
Age Restriction — 18+ Policy
fv7 takes its obligation to prevent underage gambling with the utmost seriousness. Our multi-step age verification process is designed to ensure that only adults who meet the minimum age threshold can open and maintain an active player account.
How We Verify Age
- Registration declaration: All players must confirm they are 18 or older by ticking an age confirmation checkbox during the registration process.
- KYC document verification: Before processing withdrawals, fv7 requires players to submit a government-issued identity document (National ID Card or passport) displaying their date of birth. Accounts are flagged and suspended if the submitted document shows the holder is under 18.
- Ongoing monitoring: fv7's fraud and compliance team reviews account activity for behavioural patterns that may suggest underage usage, and may request additional verification at any time.
- Third-party verification tools: Where available, fv7 uses third-party identity verification services to cross-check player age against authoritative data sources.
Protecting Minors in Your Household
If you share a device or a home network with anyone under the age of 18, fv7 strongly recommends using parental control software to restrict access to gambling websites. Always log out of your fv7 account when not in use, and never share your account credentials with others. Keep your login details — including your registered bKash or Nagad number — private at all times.
Deposit and Spending Limits
One of the most effective ways to stay in control of your gambling is to set clear financial boundaries before you start playing. fv7 provides an easy-to-use deposit limit tool in your account settings that lets you cap how much you deposit over a chosen time frame. This feature is available to all registered fv7 players in Bangladesh at no extra cost and requires no special request — simply navigate to your account dashboard to activate it.
Daily Deposit Limit
Set a maximum amount in BDT that you are permitted to deposit within a single calendar day. The limit resets at midnight Bangladesh Standard Time (BST, UTC+6).
Weekly Deposit Limit
Cap your total deposits across a rolling 7-day window. Ideal for players who prefer a weekly budget rather than tracking daily transactions.
Monthly Deposit Limit
Set a monthly ceiling on your total deposits, giving you a clear picture of your gambling expenditure within any given calendar month.
Loss Limits and Session Limits
In addition to deposit limits, fv7 offers loss limit controls and session time reminders. A loss limit prevents you from losing more than a defined BDT amount within a day, week, or month. When your net loss reaches the threshold you have set, your account is automatically restricted from further wagering for the remainder of that period. Session time reminders can be configured to send an on-screen notification after 30, 60, or 90 minutes of continuous play, prompting you to review your activity.
fv7 recommends setting a deposit limit as a first step when you open your account — even if you are confident in your current habits. Having a financial boundary in place from the start is the most reliable safeguard against unplanned overspending during extended gaming sessions or high-excitement events such as BPL cricket matches or T20 World Cup fixtures.
Time-Out and Cool-Off Features
Sometimes all you need is a short break. fv7's time-out feature allows you to temporarily suspend your account for a defined cooling-off period without permanently closing it. During a time-out, you will be unable to log in, deposit, or place bets. Your account balance is preserved and will be available to you once the time-out period has elapsed.
24-Hour Break
A one-day pause — useful when you feel you have played for longer than intended on a given day.
7-Day Break
A one-week cooling-off period to step back and assess your relationship with gambling without any pressure to return.
30-Day Break
A month-long pause — recommended for players who notice recurring patterns of chasing losses or spending beyond their intended budget.
Custom Duration
Set a custom time-out of up to 6 months if none of the preset options fit your needs. Contact [email protected] to arrange a custom period.
Self-Exclusion Programme
If you feel that gambling is causing significant harm to your finances, your mental health, or your relationships, fv7's self-exclusion programme offers a firm and lasting solution. Self-exclusion is a formal commitment that prevents you from accessing your fv7 account for a minimum of six months or permanently, depending on your choice.
How to Self-Exclude
- Via your account dashboard: Log in to your fv7 account, navigate to the Responsible Gaming section of your account settings, and select "Self-Exclude". Choose your exclusion duration (6 months, 1 year, 5 years, or permanent) and confirm.
- Via email: Send a self-exclusion request to [email protected] with the subject line "Self-Exclusion Request". Include your registered mobile number and email address. Your account will be suspended within 24 hours of the request being received.
- Via live chat: Contact fv7 support through the live chat feature and ask a support agent to initiate the self-exclusion process on your behalf. The agent will guide you through the available options.
What Happens During Self-Exclusion
- Your account is locked immediately and you cannot log in, deposit, or place bets for the full duration of the exclusion period.
- Any available balance in your account at the time of self-exclusion will be withdrawn to your registered bKash, Nagad, or other payment method within 3-5 business days.
- fv7 will immediately remove you from all marketing lists. You will not receive any promotional emails, SMS, or push notifications for the entire exclusion period.
- If you attempt to open a new fv7 account during the self-exclusion period using different registration details, fv7's fraud detection systems will flag the account and suspend it. Any deposits made to an account opened during self-exclusion will be returned.
- For permanent self-exclusions, the account and all associated data are scheduled for deletion in accordance with fv7's data retention policy once the mandatory regulatory record-keeping period expires.
Recognising Problem Gambling
Problem gambling rarely develops overnight. It typically evolves gradually, with early warning signs that are easy to overlook or rationalise. Being aware of these signs — in yourself or in someone you care about — is the first step toward addressing the issue before it causes lasting harm. fv7 urges all players to reflect honestly on the following indicators.
- Spending more money on gambling than you originally intended, or consistently exceeding your own self-imposed limits.
- Chasing losses — placing additional bets to recover money lost in previous sessions, often escalating bet sizes in the process.
- Borrowing money from family members, friends, or lenders to fund gambling activity, or using money set aside for essential expenses such as rent, food, or household bills.
- Feeling anxious, irritable, or restless when unable to gamble, or when attempting to cut back on gambling activity.
- Concealing the extent of your gambling activity from family members or close friends, or lying about losses.
- Gambling becoming your primary way of coping with stress, anxiety, boredom, loneliness, or negative emotions.
- Neglecting work, studies, family responsibilities, or personal relationships as a result of time spent gambling.
- Thinking about gambling frequently throughout the day — planning future sessions, replaying past bets, or calculating what you might have won differently.
- Finding it difficult to stop gambling once you have started, even when you are losing or when you had planned to stop.
Self-Assessment Checklist
The following questions are drawn from widely used responsible gambling self-assessment frameworks. Answer each question honestly and privately. If you answer "Yes" to three or more of these questions, fv7 strongly encourages you to use one of the player protection tools available on the platform and to consider reaching out to a professional support service.
Have you ever gambled with money that you could not afford to lose — for example, funds needed for rent, food, bills, or loan repayments?
Have you ever tried to win back money you had previously lost by placing more bets, often increasing your stake amounts?
Have you ever felt the need to hide your gambling activity or your losses from people close to you?
Have you noticed that you need to gamble with progressively larger amounts of money to achieve the same level of excitement or satisfaction?
Have you ever borrowed money from another person or taken out a loan specifically to fund gambling activity?
Has gambling caused significant arguments, tension, or problems within your family relationships or friendships?
Have you ever skipped work, school, or important family commitments because of gambling activity?
Have you previously attempted to set a limit on your gambling spending or time, but found yourself unable to stick to it?
Getting Help and Support
If you believe that gambling is negatively affecting your life — or the life of someone you care about — please know that help is available and that seeking it is a sign of strength, not weakness. fv7's support team is trained to handle responsible gaming conversations with empathy and discretion, and we can connect you with the appropriate resources for your situation.
fv7 Support Team
Our responsible gaming support team is available 9 AM to 11 PM Bangladesh Standard Time (BST, UTC+6), seven days a week. Contact us to activate self-exclusion, set deposit limits, request a time-out, or simply talk through your concerns.
Email:
[email protected]Please use the subject line "Responsible Gaming" so your message is routed directly to our player protection team.
Professional Help
For players who require support beyond what a gaming platform can provide, fv7 recommends seeking help from a qualified mental health professional or addiction counsellor. Speaking to a doctor, a trusted imam, priest, or religious leader, or a family counsellor about gambling-related stress is a positive and courageous step.
Cognitive behavioural therapy (CBT) has a strong evidence base for treating compulsive gambling behaviour and is available through private clinics in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh.
Guidance for Concerned Family Members
If you are concerned that a family member or close friend in Bangladesh is experiencing problem gambling, fv7 recommends the following steps. Approach the conversation with care and without blame — addiction of any kind involves complex psychological factors that are not simply a matter of willpower. Encourage the person to seek professional support, and if they are a fv7 player, suggest they contact our support team directly or use the self-exclusion tool to create distance from the platform while they seek help.
You may also contact fv7 at [email protected] on behalf of a family member if you have reason to believe they are gambling compulsively. While privacy obligations prevent fv7 from discussing specific account details with third parties, we can provide guidance on the responsible gaming options available and how to encourage the player to activate them.
Ready to Play Responsibly?
fv7 is here to provide a safe, enjoyable gaming experience for players across Bangladesh. Set your limits, explore our games, and play at a pace that works for you.